Frequently asked questions

Measure your pet’s neck with a soft measuring tape, leaving room for two fingers, then compare with our size guide. On each bandana page, the size finder also suggests a size based on your pet’s breed.

The slip-on bandana slides onto your pet’s collar. The snap bandana fastens directly around the neck with snaps. Both are reversible.

On a bandana page, choose “Add” for the vinyl name option, then enter your pet’s name and the number of the vinyl colour you chose (see the colour chart in the product photos). The option costs $4.

Yes! Contact us with your pet’s measurements and we will be happy to help.

Yes. Our bandanas also fit cats, and our collars come in an X-Small size made for cats.

Our accessories are handmade to order and shipped within 1 to 3 business days. Transit time is added after that.

We ship across Canada, to the United States and internationally. Shipping fees are calculated at checkout based on the destination. Shipping is free on all orders of $120 and up.

Yes, pickup is free in Drummondville. Choose “Home pickup” at checkout and we will email you to set a date and time.

For hygiene and pet safety reasons, we do not accept returns. However, our leashes and collars come with a 30-day warranty against breakage: write to us and we will replace them with an identical product. See our terms and conditions.

Apply stain remover, machine wash and air dry (no dryer). For collars and leashes, protect the metal parts first. All the steps are in our cleaning guide.